Cancellation Policy

 Appointment Cancellation

If you are unable to attend your appointment for an eye examination or any other appointment with an Optometrist then you should cancel the appointment 48 hours prior to the appointment time and date. This is so that Clark Family Eyecare have advanced warning to fill this appointment.

Where advanced notice is not possible or you fail to attend an appointment with no warning, Clark Family Eyecare reserve the right to charge a missed appointment fee of up to £90 per hour. This will be assessed on case-by case basis. In some circumstances we understand that advanced warnings cannot be given.

Patients who fail to give sufficient notice or fail to attend on multiple occasions may be refused the right to book in advance and only be offered on the day appointments. It will be the patients responsibility to enquire each day for an on the day appointment.

Direct Debit Cancellation

You can cancel your Direct Debit at any time in accordance with your direct debit contract between you (the payer) and Clark Family Eyecare. Where an outstanding balance is due this should be cleared at the time of cancelling the Direct Debit. If you require information regarding your contract, please contact Clark Family Eyecare. If you are struggling to pay a Direct Debit set up for the purchase of goods then you should contact Clark Family Eyecare immediately and a member of the team will be happy to discuss this in confidence with you.

Missed Direct Debit Payments

Clark Family Eyecare reserve the right to cancel direct debits at any time should the payer (you) miss fail to pay your direct debit on time or if the direct debit collector (Adaro Direct) is unable to collect the direct debit on the day. Any outstanding balances will need to be paid with in 30 days to avoid further action.